Shipping & Delivery
Shipping - Free shipping when buying from local artist
If the artwork you order is an artist in your own country, we offer free delivery. There may be individual cases of added shipping charge if the artwork is extraordinarily large. You will be informed of this before you purchase the artwork.
Charges and surcharges on delivery from artist outside your country
Upon delivery of paintings or other artworks from other countries, a surcharge is added depending on the destination.
The commissioned artwork is sent as soon as possible directly from the artist - usually within a few days.
Delay / Delivery Problems
In the case of a delay, we will inform you by mail, and you can choose to either wait or cancel the order.
Deficiencies upon delivery
If you, contrary to our expectations, receive a package that has visible signs of damage during transportation; then it is important that you receive the package with reservations or open the package while the shipping company's staff are watching. If the content is damaged, the shipping company's staff can help you make the compensation case.
It is also possible to refuse acceptance of a damaged package. Then it will return to us for compensation.